POLICIES & PROCEDURES

ORDER PLACEMENT POLICY

Orders placed on the website are prioritized. We encourage you to utilize the website to avoid the selling out of the item you want to purchase. WhatsApp orders will be placed during operating hours if the item is still available. Upon placing your order (via website or WhatsApp) for pickup or delivery, a WhatsApp message will be sent to you to provide the pickup pin and directions or retrieve your location for delivery. Please note in cases where we are unsuccessful with reaching you via WhatsApp, we will call you or send an email (that was used to place the order). No response or failure to reach you via the three options will result in order cancellation. Failure to provide a response within 8 hours will result in order cancellation. There are absolutely no holds without payment confirmation. Payment can be made via bank transfer, cash, island luck and card payments via suncash/sundollar.

PICKUP POLICY

We are online based, which means we do not have a store front. Pickup is curbside only which means there is nowhere to try on the item. Upon order placement, you will select your pickup options based on the available pickup locations provided. Pickup is only allowed at that location during the pickup times communicated. If you show up to the location outside of pickup hours we will not be able to assist you and you will have to leave. Be sure to communicate the requested information for pickups which will be provide during your order confirmation. Please inspect the purchased item before leaving to ensure that there are no damages. In cases where the item requires an exchange due to fitting you can communicate same to schedule the exchange. Be sure to read the return policy below. 

DELIVERY POLICY  

Orders must be placed by the stipulated deadline for guaranteed same day delivery. Delivery fees are $5 & $7 (Paradise Island). Delivery is made curb-side only. There are no door-to-door deliveries available for security reasons. Delivery  fees are due wether the item is purchased or not.

Family Island shipping is available at a fee of $10. We offer delivery to both mail boats and planes. The purchaser is responsible for covering freight/boat fees. All requested items and payment must be provided before order packaging and dispatch.

DELIVERY PROCESS

A delivery time will be provided and confirmed. Communication will be made  when the driver is on route to you. Confirmation is required in instances where there is a change of plans and you are not at the provided location. If not the driver will assume you are not at the location and will not deliver to you. Upon arrival, the driver will advise when they're outside and wait for 10 minutes maximum and will leave if they are unable to contact you or you do not come outside within the 1 minute wait time. If the driver leaves and you contact them for another delivery an additional delivery fee is due (for example, instead of $5 it will now be $10). Inspect and confirm sitem atisfaction before the driver leaves as the driver will not return back. In instances where you require an exchange after the driver has left and you confirm satisfaction, a delivery fee will be due.

TRY ON POLICY

Try ons are allowed with the exception of white clothing, swimsuits and lingeries. Friendly reminder that due to our business nature (online based) there is not a storefront to try on as only curbside pickup is available. You can opt for delivery if you want to try on before purchasing. The item must be paid for in full before taking the item inside your house or establishment to try on. This is a security feature in cases where you do not return back outside to the driver or the item is damaged in the process. The funds are provided back if you no longer want to purchase the item however it must pass the inspection process to ensure it is in the same state it was provided to you. The delivery fee is due wether the requested item is purchased or not. 

 

RETURN/REFUND POLICY

REFUND POLICY

There are absolutely no refunds.  We can only issue store credit in form of a digital gift card which can be applied to your next purchase. There are no refunds/ store credits for sale items.

 

RETURN POLICY

We have a 2 day return policy, which means you have 48 hours after receiving your item to communicate the same.

To be eligible for an exchange, your item must be in the same condition that you received it (unworn/unused, not damaged/scented, with tags where applicable), and in its original packaging. 

To start a return for exchange, you can contact us via email or WhatsApp. If your return for exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return for exchange will not be accepted. You can always contact us for further questions.


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and resolve the issue.


Exceptions / Non-Returnable items
Certain types of items cannot be returned, i.e. bodysuits, swimsuits, undergarments, breast tapes, nipple covers, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about a specific item.